![]() We are sorry 2519 was not what you were expecting. All of our properties are listed online, with pictures, videos & walk-throughs to allow all interested parties to view and discern arrangements at or before booking. If we are not made aware of guest concerns, we unfortunately are unable to assuage them. We also have pest control services available within 24 hours of report. Hidden Mountain Resort takes pride in offering quick and effective on-site services, including housekeeping and maintenance, to ensure a clean and comfortable stay for each guest. Between notes and orders, we do not have any record of cleanliness or furnishing concerns reported to us. We were unable to reconcile your username with a Guest profile to review reported and completed work orders however, we did find the ice maker was reported and addressed within the month of June. We regret you experienced these items during your stay with us at 2519. Thank you for your time & consideration in writing your review. Thank you for staying with our family - we look forward to the opportunity to host yours again soon! Please email us at with more specific information for us to better understand and address these concerns for any future Guests. Our Guest Services Agents are on stand-by 24/7 to take calls and answer any questions you may have before booking or arriving to your property. Our professional media is kept up to date, and while amenities and furnishings may change through time, each property is accurately reflected with pictures, descriptions, and room breakdowns. Our knowledgeable and courteous staff can only help when provided an opportunity, and unfortunately one has not been provided here. ![]() If you have departed recently, we regret you have chosen to to review rather than report. Please call our office at 86 to have these items properly addressed. ![]() Hidden Mountain Resort takes pride in offering on-site, same-day services for any report regarding housekeeping or maintenance concerns, and we are happy to address any of the listed items, if you are still in-house. Our records do not indicate any report of cleanliness or maintenance concerns at this property. Neither your review nor your TripAdvisor account provide any indication of which Guest you are and when you may have stayed with us. We regret your review and have noted your list of concerns. Our original location at Hidden Mountain West offers a more secluded and rustic setting for your mountain adventure. Our main location at Hidden Mountain East is easily located near near The Apple Barn & Cider Mill and Tanger Outlets at Five Oaks plus all of the theater, dining, and attractions of the area. Hidden Mountain Resort offers 2 convenient locations. Resort amenities include a 24/7 office, award-winning seasonal swimming pools, fishing ponds, picnic pavilions, gazebos and our beautiful Log Cabin Conference Lodge for weddings, reunions, meetings & retreats. Log Cabin amenities include a fully-equipped kitchen and linens, with most cabins offering a Hot Tub, Fireplace, Washer/Dryer, Whirlpool Tub, and more. Our Log Cabins range in size from one bedroom romantic cabins up to a stunning 14 bedroom lodge on the river. Family-owned and operated since 1981, Hidden Mountain Resort now includes properties at Hidden Mountain East & West, as well as the Dell- a Class-A Motorcoach Resort. ![]() We offer an indulgent retreat for visitors to Sevierville, Pigeon Forge & Gatlinburg, TN. Hidden Mountain Resort is the original Log Cabin Resort in the Smoky Mountains. Hotels near Ripley's Old MacDonald's Farm Mini Golf.Hotels near Ogle Brothers General Store.Hotels near The Apple Barn Cider Mill And General Store.Hotels with Complimentary Breakfast in Sevierville.Ascend Collection Hotels in Sevierville. ![]()
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